Appointment Terms

Requests Are Not Confirmed Appointments

Submitting a request does not guarantee service acceptance, a specific appointment time, pickup availability, completion date, diagnosis, estimate, or repair outcome. Garrett's Garage reviews each request before scheduling.

Service Acceptance

Garrett's Garage reserves the right to decline, pause, or discontinue an appointment or service request for any lawful reason. This may include safety concerns, work outside our capabilities, equipment or parts limitations, scheduling capacity, an unsafe or inaccessible vehicle or location, inaccurate or withheld information, nonpayment, abusive or threatening conduct, or an inability to agree on the requested work. We do not refuse service for an unlawful discriminatory reason.

Customer Information

Customers are responsible for providing accurate contact, vehicle, location, and service information. Missing or inaccurate information may delay review, estimates, scheduling, or service.

Pickup And Dropoff

Pickup and delivery are available only after review and confirmation. The standard fee is $150 each way, or $300 for both pickup and return delivery. The website measures approximate straight-line distance from the shop, not road mileage. Addresses more than 60 straight-line miles from the shop are outside the pickup area. Requests within 60 miles remain subject to schedule, staffing, location accessibility, vehicle condition, and final confirmation.

You agree to provide a safe, legal, and reasonably accessible location; disclose known safety or drivability concerns; make keys available as arranged; remove valuables; and ensure we have permission to enter and move the vehicle. Additional towing, recovery, toll, parking, storage, or access costs are not included unless separately disclosed and approved.

Diagnostics And Estimates

Online descriptions, photographs, scans, and initial conversations may help us prepare, but they may not establish the final cause, parts, labor, price, or completion time. An inspection or diagnostic process may be recommended before a repair plan is confirmed. We will seek your authorization before performing work beyond the scope you approved, except where immediate action is reasonably needed to prevent injury or additional damage and we cannot reach you.

Authorization, Parts, And Payment

Service begins after the applicable scope and pricing are approved. Estimates may change if inspection reveals additional needs, parts prices or availability change, or information supplied with the request is missing or inaccurate. Applicable labor, parts, supplies, taxes, pickup or delivery fees, and other approved charges are due as communicated. Warranty coverage, if any, will be stated with the completed work and does not cover unrelated failures, misuse, outside work, or normal wear unless expressly included.

Scheduling, Changes, And Completion

Please contact us as soon as possible if you need to reschedule or cancel. Arrival and completion times are good-faith estimates and may change because of diagnosis, parts availability, weather, transportation, or earlier work. We will make reasonable efforts to keep you informed. Please arrange prompt payment and vehicle return or collection after notice that service is complete. Any storage charge will be disclosed before it begins and applied only as permitted by law.

Vehicle Condition And Personal Property

Please tell us about relevant modifications, prior repairs, warning lights, fluid leaks, security systems, wheel locks, or unsafe conditions. Remove money, valuables, sensitive documents, and items not needed for service. Garrett's Garage is not responsible for undisclosed pre-existing damage, ordinary consequences of necessary testing or disassembly, or loss of unsecured personal property except to the extent caused by our failure to use reasonable care.

Vehicle Photos And Completed Work

Photos, video, scans, and notes submitted with a request or created during service may be used to assess and document the work. The appointment form includes a separate, default-checked permission box allowing Garrett's Garage to feature vehicle or completed-work images and non-personally identifiable job details in its portfolio, website, or business marketing. You may opt out by unchecking that box before submitting the request.

We will not publish customer names, contact details, VINs, license plates, pickup addresses, or other personally identifying information as part of a completed job. You may withdraw permission for future promotional use later by contacting us; withdrawal will not require removal of material already lawfully printed or distributed, but we will stop future use and remove controlled online material within a reasonable period.

Safety And Road Testing

You authorize reasonable movement, inspection, scanning, testing, and road testing of the vehicle as needed to evaluate or verify approved work. Garrett's Garage is not an emergency roadside or towing service. If the vehicle may be unsafe to operate, tell us before it is moved and arrange appropriate assistance.

Electronic Communications

By submitting a request, you agree that we may contact you about that request and related service by email, telephone, text message, or account messaging using the details you provide. Message and data rates may apply. You can update your preferred contact method, but some service or safety communications may still be necessary.

Changes And Contact

The terms accepted when a request is submitted apply to that request unless we agree otherwise in writing. Questions, cancellations, opt-outs, and withdrawal of permission for future use of vehicle images or job details may be sent to appointments@garrettsgarage.com or directed to (240) 523-3675.